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Security at AILine: Protecting Your Data and Your Business

At AiLine, we understand that the data flowing through our platform from your vital business tools (like GitHub, Slack, Jira) is among your most valuable assets. Your trust is our highest priority. This page outlines the robust measures we take to ensure the confidentiality, integrity, and availability of your information.

Our Commitment to Your Security

AILine is built from the ground up with security in mind. We employ industry best practices, cutting-edge technologies, and continuous vigilance to protect your data at every layer of our service. Our goal is to provide a secure environment where you can seamlessly connect your tools and leverage AI insights with complete peace of mind.

Secure Infrastructure and Hosting

AILine is hosted on a leading cloud infrastructure provider renowned for its enterprise-grade security and reliability. It offers:

  • Physical Security: State-of-the-art data centers with strict physical access controls, surveillance, and environmental monitoring.

  • Network Security: Robust firewalls, intrusion detection/prevention systems (IDS/IPS), and DDoS mitigation to protect against network-based attacks.

  • Regular Security Audits: Independent third-party security audits and compliance certifications (e.g., ISO 27001, SOC 2 Type II) are regularly performed on our infrastructure.

Access Control and Authentication

We implement stringent controls over who can access your data, both internally and externally:

  • Least Privilege Principle: Our internal team access to production environments is strictly limited to authorized personnel on a "need-to-know" basis, and only for specific, approved tasks. All access is logged and regularly reviewed.

  • User Data Segregation: Users cannot access any data belonging to other users. Your data is logically separated and protected, ensuring that your information remains private and accessible only by your authorized team.

  • Email Verification: We utilize email verification as part of our user login process to confirm user identity and enhance account security.

 

Data Privacy and Compliance

  • Data Minimization: We only collect and process the data necessary to provide and improve the AILine service and to power your in-house AI insights.

  • Privacy by Design: Privacy considerations are integrated into every stage of our product development lifecycle.

  • AILine is compliant with GDPR, and we strive to comply with other global data privacy regulations. Our policies and practices are designed to respect data subject rights and ensure lawful processing of personal data.

AI Security and Data Handling

The in-house AI component of AILine is engineered with data security and privacy as a priority:

  • Data Segregation: Your data is logically separated from other customers' data within our systems to prevent cross-contamination.

  • PII Filtering and Anonymization: We employ a robust PII (Personally Identifiable Information) cleaner to filter and anonymize sensitive data before it reaches any AI systems, including external models. This ensures that your personally identifiable information is protected while still allowing our AI to process and understand the context of your aggregated data.

  • Confidentiality for AI Processing: The AI models process your data in a secure, isolated environment. The insights generated are specific to your context and are not used to train or improve models for other customers unless explicitly consented to by you for aggregate, anonymized analysis.

  • Proprietary AI Model Training: We use your anonymized data to train and improve your own dedicated AI model, which is designed to answer questions about your projects, company, and business. This continuous training enhances the accuracy and relevance of the insights provided specifically for you.

Continuous Improvement

The threat landscape is constantly evolving, and so are our security measures. We are committed to:

  • Technology Updates: We continuously update our security technologies and protocols to stay ahead of emerging threats.

  • Feedback Integration: We listen to user feedback and adapt our security posture accordingly.

Questions?

Your security is our shared responsibility. If you have any questions about our security practices, or if you believe you've discovered a vulnerability, please do not hesitate to contact our security team at shin.iguchi@ailine.ai

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